IT/Engineering Graduate internship – Tech Support role

SSI Pacific is one of Australia’s leading System Integrator, delivering a complete portfolio of solutions and services to a wide range of enterprise and Telco carrier customers. We are now looking to recruit IT/Engineering Graduates to join our Customer Service Management Centre.

Role description

Successful candidate will have the following responsibilities:

  • Monitoring, maintaining and implementing ICT services with a focus on maximum availability and performance to customers
  • Providing engineering support to customers
  • Providing escalated support, troubleshooting and fault rectification of high level technical issues related to ICT equipment and services

As you progress in this role you will be involved in:

  • Investigation and resolution of reported system and application faults using remote diagnostic tools and standard engineering and analytical techniques
  • Using trouble shooting methods and techniques to diagnose and implement control actions as necessary to ensure network availability
  • Testing, implementing, monitoring and tuning ICT systems to ensure optimum performance and highlight potential issues
  • Developing technical documentation and reporting as required to prevent future occurrences and to support operational staff
  • Acting as an interface between the client and vendors regarding high level technical issues
  • Providing after hours assistance

Required Skills

  • Strong commitment to excellence in customer service
  • Ability to demonstrate professional communication skills
  • Ability to work within a team environment
  • Some experience in a technical service environment is desirable
  • An enthusiastic, well rounded and flexible approach to achieving results is essential.

Qualifications

  • Successful candidate will have recently graduated with qualification in Engineering / Information Technology or a related field.
  • A strong knowledge in Unix/Linux environment is paramount

Please email your resume at humanresources @ ssipacific.com

Due to the high number of candidates usually applying for roles, only succesful applicants wll be contacted